Terms of service

Last updated: 4 August 2026 · Applies to: taskbithr.com and the TaskBit application

1. The agreement

These terms are between TaskBit Ltd ("TaskBit", "we") and the organisation that creates a TaskBit account ("you", "the Customer"). By creating an organisation or using the service you accept them. If you are accepting on behalf of an employer, you confirm you are authorised to do so.

Where we process personal data on your behalf, our data processing agreement also applies and forms part of these terms.

2. Your account

• You are responsible for the accuracy of the data you enter and for the actions of your users.
• You must keep credentials secure, use two-factor authentication where offered, and tell us promptly at security@taskbithr.com if you suspect unauthorised access.
• You are responsible for informing your employees that you use TaskBit and for having a lawful basis for the personal data you put into it.
• Accounts are for named individuals. Sharing one login between people undermines the audit trail you may later rely on.

3. Plans, seats and trials

• Seats. A seat is an active employee account in your organisation. Deactivate a leaver and the seat is released at your next billing date.
• Plan limits. Lite is limited to 10 employees and Core to 100. Features are gated by plan as published on our pricing page, and enforced by the service.
• Trial. New organisations receive a 14-day trial of the Pro plan. At the end of the trial, unless a paid plan has been selected, the organisation moves automatically to the free Lite plan. No data is deleted at that point — features above Lite become unavailable until you upgrade.
• Changes. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period.

4. Billing

• Paid plans are billed monthly in advance, per seat, through Stripe. Prices published on our pricing page exclude VAT, which is added according to your billing country.
• Invoices are due on issue. If payment fails we will retry and notify you; persistent non-payment may lead to suspension after written notice.
• Fees already paid are non-refundable except where required by law, but you can cancel at any time and will not be charged again.
• We may change prices with at least 30 days' notice to your administrators. A price change takes effect at your next renewal, and you may cancel before it applies.

5. Acceptable use

You must not use TaskBit to:

• break the law, or infringe anyone's rights;
• store data you have no lawful basis to hold, or special-category data the service is not designed for;
• attempt to access another organisation's data, probe or disrupt the service, or circumvent plan limits;
• resell or provide the service to a third party except as expressly permitted for agency and vendor use;
• upload malware, or content that is unlawful or abusive.

Security testing requires our written permission in advance. Report vulnerabilities to security@taskbithr.com; we will not pursue good-faith researchers who follow that route.

6. Your data

• Your data remains yours. We claim no ownership of it and use it only to provide and secure the service.
• You can export your data at any time from the product. There is no exit fee.
• After cancellation we retain your organisation for 30 days so an accidental cancellation can be reversed, then delete it. Backups roll off within a further 35 days.
• We may use aggregated, anonymised statistics that cannot identify you or any individual to improve the service.

7. Payroll — an important limitation

TaskBit calculates payroll figures and produces payslips. It is not HMRC-recognised payroll software. Specifically, it does not make Real Time Information submissions (FPS or EPS), does not produce P45s or P60s, and does not perform pension auto-enrolment assessment or provider filing.

Responsibility for statutory submissions, statutory payments and pension compliance remains yours, whether discharged through a payroll bureau, an accountant or a recognised payroll provider. You are responsible for checking figures before they are used to pay anyone. We state this here, on the payroll page and in the product, because finding it out later would be worse.

8. Availability and support

We aim for high availability and monitor the service continuously, but we do not commit to a specific uptime percentage except under an Enterprise agreement with an SLA. Planned maintenance is scheduled outside UK business hours where possible and notified in advance where it will be disruptive.

Support is provided by email to support@taskbithr.com during UK business hours. Our target first response is four working hours.

9. Warranties and liability

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided without further warranty, and we do not warrant that it will be uninterrupted or error-free.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings; and each party's total liability in any 12-month period is limited to the fees paid by you in that period.

You remain responsible for your own employment, tax and regulatory obligations. TaskBit is a tool for meeting them, not a substitute for meeting them.

10. Term and termination

• The agreement runs until cancelled. You may cancel at any time from the product or by writing to us; cancellation takes effect at the end of the current billing period.
• Either party may terminate immediately for a material breach that is not remedied within 30 days of written notice.
• We may suspend access immediately where continued use presents a security or legal risk, and will tell you why.
• On termination, export your data before the 30-day retention window closes.

11. General

We may update these terms; material changes are notified to your administrators by email at least 30 days before they take effect, and continued use after that constitutes acceptance. You may not assign the agreement without our consent; we may assign it to a successor in a merger or acquisition. If a provision is unenforceable, the rest stands. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions: legal@taskbithr.com